We hope you enjoy shopping with us. To make everything go as smooth as possible, some conditions apply to your order.
1.1 When you purchase an article from MA-NON online via the webshop, you enter into an agreement with MA-NON, These terms and conditions are binding and apply to each order made on this webshop.
1.2 These terms and conditions are always easily accessible during and after your purchase. You can read or download the most recent version of the terms and conditions from our website.
1.3 Every effort is taken to ensure the costs displayed are correct at all times. However, If the offer contains an obvious mistake and/or error, such as an unusually low price, the agreement is not binding for MA-NON and we are not obliged to deliver articles at an incorrect fee. Please contact us if you have any doubts about the validity of an offer.
2.1 The price displayed in the webshop is the total price including VAT. The shipping costs are stated separately.
2.2 You can pay for your order via one of the payment methods made available in the MA-NON webshop.
3.1 We do our best to process and deliver your order as quickly as possible. We aim to ensure that the products are sent in the correct manner. Should you nevertheless receive incomplete or damaged product(s), please let us know as soon as possible, but no later than 48 hours after you have received the products, and we will try to find a solution with you.
3.2 To prevent your order from being delivered to the wrong address, please provide us with the correct contact details.
3.3 Orders will be sent to the delivery address specified by you and via the delivery method chosen by you.
3.4 In the event that an incorrect address is provided, MA-NON will not be liable for any costs you incur for stating an incorrect address.
3.5 Products will be delivered with DHL.
3.6 Delivery time will be 2-5 working days.
4.1 We do our best to display products on our website as completely and accurately as possible. Does the product seem different than expected? You can send it back, only if unopened and in the original packaging, within the reflection period of 14 days.
4.2 MA-NON guarantees that the products comply with the agreement, the specifications stated in the offer and with reasonable requirements of reliability and/or usability.
4.3 If you have a complaint, we would like you to send us an e-mail.
4.4 If you have discussed your complaint with us, but you nevertheless wish to submit the complaint to another authority, you can do so via the European Online Dispute Resolution (ODR) platform: http://ec.europa.eu/consumers/odr/
5.1 You are free to revoke the agreement within a period of 14 days after receipt of the product, without giving any reason.
5.2 To exercise the right of withdrawal, you must inform us. You can do this easily via the return portal. It is also possible to partially revoke the agreement.
5.3 The right of withdrawal does not apply to sealed goods that are not suitable for return.
5.4 Products that are damaged or used, or where the original packaging is damaged, cannot be returned. If these are returned anyway, costs may be charged for the return. The amount of these costs will be determined by MA-NON.
5.5 After termination of the agreement, you must return the product as soon as possible, but within 14 days, using the instructions you receive by e-mail.
5.6 MA-NON will refund the amount paid, including shipping costs, within 14 days of receipt of the returned product. In the case of a partial return, we will only refund the cost of the returned product. We will refund you with the same payment method that the original payment was made with.
5.7 Return costs are for your own account and are not reimbursed by us.
6.1 MA-NON owns all intellectual property rights with regard to the MA-NON brand, the website, socials and the products.
7.1 MA-NON'S full contact details are as follows: MA-NON Barkentijn 44 8531 CZ Lemmer Email: firstname.lastname@example.org Chamber of Commerce number: 85486876 VAT number: NL004106130B60
8.1 hanges to these general terms and conditions will be published on the website. We will notify you by email of material changes. These terms and conditions were last amended on February 1, 2021.
8.2 Dutch law applies. In the event of a conflict, the Amsterdam District Court will decide on the case; without prejudice to your rights as a consumer that you have under your country of residence.