ordering

How do I place an order?

Found something you like? Place the product in your digital shopping cart using the 'add to cart’ button. Of course you can continue shopping, but please note that the items in your shopping cart will only be reserved for you after placing your order. To finalize your order, go to your shopping cart and proceed to checkout.

Do I need an account to place an order?

You don’t need to create an account, just check out as a guest when you place an order. However, we recommend that you register with us to enjoy several benefits: you can view your order history, add items to your wish list, and save your personal details so you can order faster next time. You can also sign up to stay informed about new products and promotions.

I have not received an order confirmation, what should I do?

Please check your spam folder, as confirmation emails sometimes land there. If the payment was successful and the money has been debited from your account, you can assume that the order has been processed successfully and you will receive it the next business day. If in doubt, please contact us at info@ma-non.nl

Can I change the delivery address after placing my order?

Please be sure to enter or select the correct delivery address when placing your order. If something went wrong please contact us imminently at info@ma-non.nl If the order is already send our commitment to deliver quickly, we can’t change it anymore. With the track & trace number that comes in the confirmation email, you can look up the delivery information and contact the carrier yourself. They might be able to do something for you.

Can I cancel my order?

Unfortunately, it’s not possible to cancel your order after payment. Once you have received your order, you can return it to us. Returns are accepted within 14 days of receipt. Return shipping is at your own expense.

The item I want is sold out. When will it be back in stock?

We do our best to have sold out items back in stock as soon as possible. We recommend that you sign up for the 'restock alert' that appears next to the item in question. You will be the first to receive an email notification when the item is available again

PAYMENT

What payment options do you accept?

At MA-NON you can pay online using iDeal, SOFORT banking en Bancontact.

My payment failed, what should I do?

You'll always receive a confirmation email once your payment is complete, so please check your inbox first. If you haven’t received a confirmation and you’re not sure if the payment was successful, we recommend that you check your bank account to see if the amount has been debited. If this is the case, you can safely assume that the order has gone through and you will receive it the next business day. If not, first check if you filled in all your details correctly when ordering. If you can’t find the cause of the payment failure, please contact us at info@ma-non.nl

No money has been deducted from my account yet, did my order go through?

If no money has been debited or reserved from your account, your order may not have been processed successfully. This may also occur if you chose a partial payment or pay by invoice service. Please contact usm at info@ma-non.nl, they will help you.

Will I receive a confirmation of my payment?

Within one hour of placing the order, you should receive an order confirmation at the email address you provided. Please make sure to check your spam folder, as confirmation emails sometimes land there. If you do not receive a confirmation, feel free to contact us at info@ma-non.nl

SHIPPING & RETURNS

To which countries does MA-NON deliver?

MA-NON delivers to the Netherlands, Belgium, Germany and France.

How will I know when my package is shipped from the warehouse?

When your package leaves the warehouse, we send an email notifying you that your package is on its way, along with a track & trace link to track your package.

How long will it take to receive my order?How long will it take to receive my order?

Within the Netherlands, if your order is placed on business days before 22:00 pm, it will be shipped the same day. You can expect your order to be delivered the next business day. If you order on a Saturday or Sunday, we ask you to be a little more patient: you can expect your order the following Tuesday. For orders shipped to a country outside the Netherlands, delivery may take slightly longer.

What are the delivery costs?

We offer free shipping on all orders over €40 within the Netherlands and all orders over €50 within Belgium. For orders of less than this, delivery costs are calculated on the checkout page. The standard shipping rates are: The Netherlands: €3,00. Belgium, Germany and France: €6,00

How can I track my order?

You can follow your order with the track & trace number you receive from the delivery service after the package is shipped by us.

Can I have my order delivered to a service point?

Unfortunately, it’s not possible to select a service point as a delivery location when placing your order. After you’ve received the email with your track & trace number, you can contact the delivery service to arrange drop-off at a service point.

It says my order has been delivered but I haven't received anything, what should I do?

If you have not received your order, please contact the shipping service with your track & trace number.

There’s an item missing from my order, what should I do?

We are sorry that something went wrong with the processing of your order. Please contact us at info@ma-non.nl so that we can resolve this for you within 24 hours on business days.

What is your return policy?

If you wish to return or exchange any or all items from your order, we accept return requests within 14 days of receipt.

How do I return an item?

If for any reason you wish to return items from your order, we accept returns within 14 days of the order shipment date. The return shipping costs are at your own expense. Returns will be processed within seven business days of their arrival at our facility. You will receive a confirmation of this in the form of a credit note, after which your money will be refunded via the payment method you used within a few days. For more information about returning items, please visit our shipping and returns page.

I returned an item over seven days ago but haven't heard anything yet, what should I do?

If you have shipped your return more than seven business days ago and haven’t received a refund, contact our customer service team at info@ma-non.nl. Please have available a copy of the track & trace record you received as proof of the return delivery.

GENERAL

How can I file a complaint?

MA-NON strives to offer products that meet your expectations. Therefore, we are very sorry if for some reason this did not work out, and will do our best to make it right. To file a complaint, please contact our customer service at info@ma-non.nl, they will be happy to assist.

How does MA-NON process my personal data?

We handle your personal data as securely and safely as possible. How we do that is described in our Privacy Statement.

Feel free to contact us if you have any questions.

MA-NON can be reached by emailing info@ma-non.nl or via Instagram by sending a DM to @shop.ma.non.

We will help you as soon as possible and strive to answer your email within 24 hours. In the meantime, you may find the answer to your question in our FAQ.

Customer Service

Call us +31 3 12123401 or send us
a e-mail info@ma-non.nl